Quality Assurance of Vietnam
Quality Assurance of Vietnam Company Limited (AoV) is a leading company in supporting laboratories and testing facilities to ensure quality testing results. Our services include calibration and maintenance of equipment; organizing proficiency testing and inter-laboratory comparisons; supplying reference materials, standards, and quality control samples (QC); training, consulting, and more.
Company Quality Policy:Always listen, understand, and continuously improve to enhance the reputation and quality of services, aiming to bring satisfaction to clients and stakeholders based on ensuring “Accuracy – Reliability – Timeliness – Objectivity – Confidentiality”.
- Proficiency Testing/ Inter – Laboratory Comparison Services
- Calibration services
- Supply of reference materials, standards, and quality control samples (QC)
- Training and consulting services
In 2011, AoV began offering proficiency testing and inter-laboratory comparison programs to testing laboratories. After two years of operation, by 2013, AoV had diversified its proficiency testing services by organizing customized programs based on client requirements. Through continuous improvement efforts, AoV has developed a quality management system and enhanced technical capabilities with the goal of providing the highest quality and most professional services.
On July 29, 2014, the American Association for Laboratory Accreditation (A2LA) officially recognized AoV as a proficiency testing provider compliant with ISO/IEC 17043:2010 standards. AoV became the first private entity in Vietnam to achieve this accreditation.
In the same year, AoV registered and became a member of the Proficiency Testing Committee under the Asia-Pacific Laboratory Accreditation Cooperation (APLAC-PT). On September 26, 2014, AoV was appointed as the National Coordinator for the European Proficiency Testing Information System (EPITS), responsible for promoting global proficiency testing programs to Vietnamese laboratories.
Since 2015, AoV-PT has been accepted as a program provider for Vinalab under the code Vinalab-PT2.
With over 10 years of establishment and operation, AoV has become the most reputable proficiency testing organization in Vietnam, offering the highest number of programs annually (more than 200 programs per year). These programs cover a wide range of sample matrices, including food, water, animal feed, fertilizers, pesticides, steel, coal, and more. Many programs involve high technical requirements for rare parameters such as aquatic diseases, animal diseases, antibiotics in animal feed, and pesticide residues in food. AoV is committed to continually listening to customer demands for new parameters and sample matrices, striving to implement and execute these requests.
We pledge "no cancellations, no delays" for our programs, ensuring customer information confidentiality, objectivity, and timely reporting to meet client needs promptly.
AoV has been certified by the Directorate for Standards, Metrology and Quality to operate as a Scientific and Technological Organization under Decree 105/2016 NĐ-CP. The AoV calibration lab has been accredited to meet the requirements of ISO/IEC 17025:2017 by the American Association for Laboratory Accreditation (A2LA) across various fields, including volume, mass, temperature, chemical-physical, and environmental, to best meet customer needs. With the rapid development of information technology, AoV integrates software into calibration activities to minimize time and costs for stakeholders. This software helps laboratories manage equipment proactively, monitor operations, keep usage records, and plan mid-term calibration maintenance. The benefits of using AoV's software enable laboratories to maintain comprehensive documentation to meet the requirements of clause 6.4 of ISO/IEC 17025:2017. Currently, AoV provides this software FREE of charge to all testing laboratories, government agencies, businesses, research institutes, and schools in Vietnam.
AoV's reference material lab has been accredited to meet the requirements of ISO 17034:2016 by the Bureau of Laboratory Accreditation (BLQS) of Thailand. With this achievement, AoV proudly becomes the first organization in Vietnam with a certified reference material production lab. Currently, we supply reference materials for veterinary drugs, pharmaceuticals, and pesticides. In addition, AoV also provides quality control samples (QC), reference samples, and negative control samples across all the matrices for which we offer proficiency testing services.
The team of instructors and experts is a key factor that determines the quality of training and consulting services. Recognizing this, AoV has paid great attention to the recruitment process since its establishment to ensure competence and meet the requirements and quality of work. To date, AoV has built a team of official staff and collaborators with technical expertise across various fields, including Chemistry, Biology, Calibration, Pharmaceuticals, and Electrical & Electronics. AoV's experts are well-trained, possess specialized knowledge, and have extensive experience in quality management training. As a result, AoV has successfully organized numerous training courses on quality management and analytical techniques, as well as successfully consulted on many projects related to quality management fields: ISO/IEC 17025:2017, ISO/IEC 15189:2012, ISO 9001:2015, ISO 22000:2018, HACCP, ISO 14001:2015, OHSAS 18000:2017, ISO 45001:2018, ISO 13485:2016, and more.
With the quality policy of “Accuracy - Objectivity - Reliability - Quality – Confidentiality”, AoV always strives to provide the most reputable and professional services, fully meeting the requirements of clients. The leadership and all staff members of AoV are committed to continuously improving the quality management system and maintaining capacity development training to achieve the goal of delivering added value to clients when using AoV’s services.